272 BATH STREET, GLASGOW, UNITED KINGDOM, G2 4JR

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FAQ

What is General Fund?
General Fund is an online investment platform that was developed General AM. It is registered in the UK (registration number SC581779 SIC 66300 - Fund management activities) and regulated under the financial laws of the Great Britain. This information can be verified on the British government registrar’s website. Our legal address is: 272 bath street, UK, Glasgow, G2 4JR

What do I need to do to become a client of General Fund?
To become a client of General Fund you need to open an account. Registering an account is completely free and will take only a few minutes. After this you can officially become a member and will be able to execute your investment strategies. To learn more about this, please visit this page Get Started. Please note that by agreeing to the Terms of Use during the registration you automatically confirm that you are of legal age in your country of residence and that by using our platform you don`t violate any laws of your country of residence.


Can I have several open accounts in the system?
Each investor can legally register only one account, where he/she can create an unlimited number of deposits. Registering multiple accounts is prohibited. We will freeze any funds and block access to all such accounts. In case of suspected fraud or suspected creation of multiple accounts, General Fund reserves the right to block such accounts or prevent account access for violating investors.

Which e-currencies do you accept?
We accept: Bitcoin, PerfectMoney, Payyer, Advcash.

How can I withdraw funds?
Login to your account using your username and password and check the Withdraw section.

How long does it take for my deposit to be added to my account?
Your account will be updated as fast, as you deposit.

How can I change my personal information in my account?
Please log into the account and click "Edit Account" to enter the personal information page - there you will be able to modify your data. Save the changes when you’ve changed all that you wanted. Please note that you may not modify your e-mail and e-wallet - these functions are disabled for security reasons. If you want to change these settings, please contact us via online live chat.

What if I can't log into my account because I forgot my password?
Click forgot password link, type your username or e-mail and you'll receive your account information.

How secure is your website and my account data?
We have a wide range of security measures to protect your account. Our website is protected against DDoS attacks, all transferred data are SSL-encrypted. We use a licensed script for transactions together with online security certificates, you are able to see full list on our main page. Our website is located on a dedicated server.

What is the minimum/maximum amount that I can invest?
The minimum amount of investment is only 20 USD. The maximum amount is only limited by your own resources. Each investor can have an unlimited number of deposits.

What is the minimum/maximum amount that I can cash out?
There are no maximum limits on cash-outs, minimal amount is 1 USD.

How can I top up my account and create a deposit in the General Fund?
Find the Make Deposit tab on the main page of your account then chose investment plan. You can select the top-up method which is the most convenient for you, enter the desired amount, and complete the transfer. The deposit will be registered automatically.

After I make a withdrawal request, when will the funds be available on my ecurrency account?
Funds are usually available within 72 business hours.

How can I change my password?
You can change your password directly from your members area by editing it in your personal profile.

Can I lose money?
There is a risk involved with investing in all high yield investment programs. However, there are a few simple ways that can help you to reduce the risk of losing more than you can afford to. First, align your investments with your financial goals, in other words, keep the money you may need for the short-term out of more aggressive investments, reserving those investment funds for the money you intend to raise over the long-term. It's very important for you to know that we are real traders and that we invest members' funds on major investments.

No money has been credited to my wallet. What can I do?
You should immediately contact our customer support at support@general-fund.com , or our online assistant on the website.

May I open several accounts in your program?
No. If we find that one member has more than one account, the entire funds will be frozen.

What are the benefits of the referral program? How can I participate?
Our referral program gives you an opportunity to earn additional income by bringing new investors into the General Fund system. You need to make sure that the investors you refer use your referral link, which you can find in the Your Referrals section of your account.

I haven’t found an answer to my question. What can I do?
If your question is not answered in the FAQs section, please contact the Support Team. To do so, please click the "Contact Us" button on the right-hand side of the screen menu or contact our online assistant on the website. Our Support Team will process your request immediately. We also look forward to your feedback which we will use to improve our platform and website.